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Zen U. Birmingham

By Zendesk

Date and time

Tue, 4 Aug 2015 13:00 - 17:30 GMT+1

Location

Meeting room: CPD5

College of Medical and Dental Sciences - Medical School University of Birmingham, Vincent Drive Edgbaston B15 2TT United Kingdom

Description

You're invited to our Zen U. to learn more about Zendesk functionality to further optimise your support team efficiency!

This is part of our Zen U. University Tour travelling to three to universities across the UK - Birmingham, Manchester and Edinburgh.

Join other Zendesk administrators and agents for an overview of:

  • Ticket Channels: Email, Help Center, Twitter, Chat, Facebook, Feedback Tabs and Voice demo
  • User Experience: Timezones, Language, Colours, Logos, Widgets and Multi-Branding
  • Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
  • Setting-Up Teams: Groups, Roles and Light Agents and Your Support Team
  • Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
  • Knowledge Base: Using Communities
  • Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
  • Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing


The day is structured to deliver best practices and key concepts to users with any level of expertise - whether you're an experienced user or just getting started. You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians throughout the day.

Please dress comfortably and bring along a notebook and pen.

Arrival and registration from 12.45 - 13:00

Grab your seat before space runs out!

Organised by

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

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